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UEU » Undergraduate Theses » Public Relation
Posted by [email protected] at 29/08/2013 11:34:44 • 1217 Views
KUALITAS LAYANAN INFORMASI DAN KEPUASAN
KONSUMEN PT. SAMUDERA PERDANA SAKTI INDONESIA
(SURVEY PADA PT. PURWACARAKA)Created by :
ASTRI PUJI LESTARI ( 200452105 )
| Subject: | KUALITAS LAYANAN INFORMASI DAN KEPUASAN
KONSUMEN | | Alt. Subject : | KUALITAS LAYANAN INFORMASI DAN KEPUASAN
KONSUMEN | | Keyword: | Kualitas Layanan Informasi
Kepuasan Konsumen |
Description:
Penelitian ini bertujuan untuk mengetahuiketerkaitan kualitas layanan informasi
dan kepuasan konsumen di PT. Samudera Perdana Sakti Indonesia. Metode penelitian ini
adalah deskriptif korelasional dengan teknik pengumpulan data melalui survey /
kuesioner. Hasil penelitian memberikan gambaran bahwa kualitas layanan informasi
menunjukan korelasi sangat kuat (r = 0,99) dengan kepuasan konsumen di PT. Samudera
Perdana Sakti Indonesia.
Bila kualitas layanan informasi baik maka konsumen akan sangat puas. Dengan
demikian dapat disimpulkan bahwa kualitas layanan informasi keterkaitan erat dengan
kepuasan konsumen. Diharapkan kepada pihak manajemen perusahaan agar bisa
mempertahankan bahkan meningkatkan kualitas layanan informasi dengan baik serta
bertujuan agar konsumen bisa menjadi puas dan memberikan keuntungan yang baik bagi
perusahaan.
| Date Create | : | 00/00/0000 | | Type | : | Text | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-200452105 | | Collection ID | : | 200452105 |
Coverage :
Sivitas Akademika Universitas Esa Unggul
Rights :
Copyright @2013 by UEU Library. This publication is protected by copyright and per obtained from the UEU Library prior to any prohibited reproduction, storage in a re transmission in any form or by any means, electronic, mechanical, photocopying, reco For information regarding permission(s), write to UEU Library
Publication URL :
https://digilib.esaunggul.ac.id/kualitas-layanan-informasi-dan-kepuasan-konsumen-pt-samudera-perdana-sakti-indonesia-survey-pada-pt-purwacaraka-347.html
[ Free Download - Free for All ]
 UEU-Undergraduate-347-ABSTRAK.pdf - 6 KB- UEU-Undergraduate-347-BAB_I.pdf - 64 KB
- UEU-Undergraduate-347-COVER.pdf - 33 KB
- UEU-Undergraduate-347-DAFTAR_ISI.pdf - 10 KB
- UEU-Undergraduate-347-DAFTAR_PUSTAKA.pdf - 7 KB
- UEU-Undergraduate-347-KATA_PENGANTAR.pdf - 7 KB
- UEU-Undergraduate-347-LEMBAR_PENGESAHAN.pdf - 5 KB
- UEU-Undergraduate-347-LEMBAR_PERSETUJUAN.pdf - 5 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-347-BAB_II.pdf - 99 KB
2. UEU-Undergraduate-347-BAB_III.pdf - 51 KB
3. UEU-Undergraduate-347-BAB_IV.pdf - 85 KB
4. UEU-Undergraduate-347-BAB_V.pdf - 49 KB
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